Introduction to Accessibility and Inclusive Practices


An introduction course to accessibility, the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 and developing inclusive behaviours in your organisation to better support your users and staff. This first and second sessions will give you a basic grounding in the effects of the regulations, what your organisation needs to be doing, what accessibility means to your staff and external users, and where you can go to start finding out more.

People with disabilities face additional barriers or challenges to everyday tasks all the time. We work to remove these barriers, but sometimes even good intentions can add difficulties for someone with a disability. In the third session, attendees will learn from our blind trainer about personal experiences and barriers they have faced. Attendees will learn some good practice methods for when providing help to disabled individuals and that often its about asking how the person would like support personal to them.

Have a taste

The training focusses on building an understanding of accessibility and support for disabled users. One of the questions we often get asked is what more accessibility work needs to be done if users already have access to assistive technology. Check out our short video below discussing this question.

Learning Objectives

By the end of this training, delegates should have the knowledge and tools to:

  • Be able to define what accessibility and inclusion mean, and the effects it has on the business and private lives of individuals

  • Know what legal obligations public sector bodies are under to deliver accessible services

  • Know where to go to find out more about accessibility and get support

  • Be able to identify basic accessibility concerns for a variety of different users

  • Have basic knowledge of interacting and supporting with peoples with disabilities

Getting a Quote

To get a quote please contact us at and provide us with as much of the suggested information listed below to help us quickly provide you with an accurate response.

Suggested Information

Below is suggested information that you can include in your request to help us provide you with an accurate quote more quickly.

  • Your name

  • Organisation

  • Which training course you are interested in

  • How many people you are looking to train

  • Any specialist requirements or bespoke training requests


Welcome and clarification of learning objectives

Session 1: Accessibility and Inclusion

  • Definitions

  • Types of disability

  • Disability in the UK

  • How does accessibility and disability affect everyone (exercise)

Morning break

Session 2: Legal obligations and more

  • Equality and Accessibility Legislation in the UK

    • New regulation changes and their wider effects

  • Finding out more about accessibility and inclusion

  • Common accessibility faults and how to spot them

Lunch break

Session 3: Inclusive practices

  • Intro to inclusive practices and disability experience

  • Life as a disabled person

  • Behaviours and respect

  • Top tips

Wrap up